Products
Welcome to our product FAQ section! Here you'll find answers to common questions about our wide range of jigsaw puzzles, including our Signature Wooden Puzzles line, intricate 3D wooden puzzles, our Heritage 3D Series and traditional puzzles with premium quality, Traditions by Mosaic Puzzles. Whether you're curious about the age-appropriateness of our puzzles, the unique qualities that set them apart, or how to frame and preserve your completed masterpiece, we've got you covered. Learn more about puzzle piece sizes, difficulty ratings, and even how to use our adhesive kits to make your puzzle experience enjoyable and lasting!
We currently offer three unique puzzle lines: Signature Wooden Puzzles, our Heritage 3D Series, and Traditions by Mosaic Puzzles. Please visit our Categories page to learn more about each. Whether you're looking for the ultimate companion for a cozy night in, a vacation activity for the whole family, or the ideal thoughtful gift, Mosaic Puzzles will take you on an incredible journey that will forever transform your puzzling experience!
As a gift to our customers during this holiday season, we’ve opened our archives and reduced prices on some of our previous best sellers! These prices are as marked on product pages and will be available for a limited time.
Merchandise items purchased at sale prices (end in $0.49) are final sale and are not eligible for returns or exchanges.
Items purchased prior to the sale (beginning 12/13/2024) at 12 p.m. Eastern or during the sale are not eligible for price adjustments.
Our 250-piece, 500-piece, 1000-piece, 1500-piece, and 2000-piece puzzles are designed for individuals aged 6 and up, and we always recommend adult supervision for children older than 6 assembling our puzzles.
We have a Kids Collection that is ideal for children! The pieces in this collection are larger than those of our typical puzzles. Click here to browse the Kids Collection. Adult supervision is recommended.
Our Signature Wooden Puzzles have unique shaped pieces that tell the story of your puzzle. For instance, if you purchase an ocean-themed puzzle, you will receive ocean-themed or other related puzzle pieces. If you purchase an animal-themed puzzle, you will receive animal-themed puzzle pieces or other pieces that complement the artwork you select.
Our Traditions by Mosaic Puzzles line sets a new standard for quality in the traditional jigsaw puzzle space. These pieces have a more standard, uniform shape and are made from a premium cardboard material.
Our Signature Wooden Puzzle pieces are anywhere between 0.5 inches - 1.5 inches large.
Our Signature Wooden Puzzles are about twice the difficulty of a similar-sized traditional jigsaw puzzle. 1000-piece puzzles are much more difficult compared to our 500-piece puzzles and 250-piece puzzles. The approximate time it takes to complete each puzzle can be found below. Your experience may vary, depending on the image you have chosen (images with more color and variety are easier to put together) and your experience puzzling!
- 50-piece puzzle: perfect for younger puzzlers, with bigger pieces that offer an easy assembly. It should take around 30 minutes to 1 hour to be completed.
- 100-piece puzzle: a delightful challenge for on-the-go adventures, balancing ease and engagement. It takes around 1 hour.
- 250-piece puzzle: suitable for both, casual puzzles and seasoned enthusiasts. Balanced complexity, 3-6 hours.
- 500-piece puzzle: a satisfying challenge for puzzlers of all levels, with detailed scenes and increased difficulty, 6-10 hours.
- 1000-piece puzzle: engaging and intricate, ideal for experienced puzzlers seeking a reward challenge, 25-50 hours.
- 1500-piece puzzle: complex and captivating, designed for seasoned puzzlers who enjoy extended puzzle sessions.
- 2000-piece puzzle: the ultimate challenge, providing hours of immersive puzzle-solving for the dedicated enthusiast.
Assembling our frames to showcase your beautiful puzzle art is quick and easy! You can find the step-by-step instructions by clicking here.
Our adhesive kit will be your best friend once you assemble your puzzle and want to frame it! Click here to learn how to use it.
Shipping
Discover everything you need to know about our shipping process! From delivery times and shipping costs to international orders, we ensure fast and reliable delivery of your puzzles. Find out how we handle shipping, order tracking, and any special instructions to guarantee your puzzles arrive safely and on time.
This is a limited time offer valid from 12/06/2024 at 6:30 PM EST - 12/13/2024 at 9:59 AM EST on orders $200 and over. It will be automatically applied at checkout to qualified orders. Not valid for previous purchases. Not redeemable for cash. Only valid on orders to addresses in the United States, with shipping costs under $30. Not combinable with other promotions or offers. Returns and exchanges items subject to standard return shipping fees. For assistance, please contact Support@mosaicpuzzles.co.
Shipping costs are automatically calculated based on your shipping address. Please feel free to begin to check out on our website, and you will be able to see the shipping cost for your order and location.
From purchase, it takes 3-4 days to make your beautiful Signature Wooden Puzzle to order and another 2-5 business days to arrive at your door. In total, it takes 5-9 business days for your order to arrive, on average.
Please email support@mosaicpuzzles.co as soon as possible with the correct shipping information and your order number, and we will be more than happy to do our best to assist you.
Yes, we do ship internationally. The shipping fee is calculated upon checkout. Please note that for Canadian customers, you may be charged a customs fee by the Canadian customs department (this can range from no fee to upwards of $100.00, all depending on the customs officer inspecting the package).
Yes, we do! The shipping fee is dynamic, depending on your order and location, and it will be calculated upon checkout.
Returns & Missing Pieces
Have questions about returns or missing pieces? In this section, you'll find everything you need to know about replacing missing puzzle pieces, returning your puzzles, and requesting refunds. We provide simple, hassle-free solutions to ensure your satisfaction, whether you need a single piece replaced or are considering a full return.
We want your puzzle to be complete! We would be happy to assist you with a replacement piece. If you lost, misplaced, or damaged a piece (it happens!), there is a $9.00 fee to replace a single piece. For each additional missing piece, there is an extra charge of $4.00.
If you find a missing or damaged piece due to an error on our part, please let us know within 30 days of your order date, and we will replace your piece free of charge. After this period, there is a $9.00 fee to replace a single puzzle piece and an additional charge of $4.00 for each additional puzzle piece.
Please contact support@mosaicpuzzles.co and we will provide you with the next steps.
We have a 30-day return policy, which means you have 30 days after placing your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note that certain types of items cannot be returned, like custom products (such as special orders or personalized items) or used/opened puzzles. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Contact us at support@mosaicpuzzles.co and we will be happy to assist you.
Unopened and unused orders placed in November and December can be returned until the end of January.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Others
Looking for additional information? Here, you'll find answers to common questions about our custom puzzle options, tips for starting your puzzling journey, and available promotional codes. We also cover gift certificates for puzzle lovers and wholesale opportunities for businesses interested in our high-quality puzzles.
We do not currently offer custom puzzles, other than for select bulk orders. If you are interested in making a bulk custom purchase, please contact us at support@mosaicpuzzles.co and let us know a little more about what you are hoping to create with us. We look forward to hearing from you!
Yes, we love welcoming new puzzle enthusiasts to our community! You can find tips and read more about the benefits to puzzling on our blog.
We typically don’t offer promotional codes, as our puzzles are handcrafted with great attention to detail and are of exceptional quality. However, we will be launching a loyalty program soon!
We do have Gift Cards! Click here to get yours.
Yes, we do offer wholesale pricing for select retailers. Please email support@mosaicpuzzles.co to learn more. We look forward to talking with you!
